Tag: user-experience
AI guardrails should be invisible
The best AI guardrails protect users without them ever knowing they were at risk. Microsoft Spotlighting cut prompt injection success from over 50% to below 2% by steering behavior rather than blocking it.
Why UI matters more than accuracy for RAG success
A RAG system that is 85% accurate but easy to use will beat one that is 95% accurate but frustrating, as MIT research on AI adoption confirms. Here is how to design AI systems that non-technical users actually adopt.